Refund Policy

There is 48 hour refund request policy on dahlia tubers.

If you receive a tuber that is in poor condition, you may request a refund within the first 48 hours of delivery.  Please note, this is 48 hours from when USPS reports the package was delivered.

Please open and inspect your order immediately.

In order to receive a refund you must submit this form within that 48 hour period, and include a photo to bearpawgardens@live.com

We do not offer automatic replacements or refunds for orders lost or damage during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

Packaging Errors

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 48 hours. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. Following the 48 hour notification period, all sales are final.

Storage Loss Before Shipping

Loss of tubers during storage is common. We will notify you as soon as possible and refund the purchase price of the tuber that is no longer available.

The American Dahlia Society's ongoing virus research finds an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers sold have dormant virus.

We do not pay for virus testing on our plants.

Insects are the primary vector for dahlia disease.  To date we have had no experience with gall or thripes. Aphids are controlled with the release of lady bugs and Neem Oil and grasshoppers are our biggest nuisance when it comes to flower eaters.

We regularly sanitize our cutting and field tools during propagation of cuttings, as well as planting and harvesting tubers

Thank you again for your business and please reach out if you have any questions or concerns.

SHIPPING INFORMATION

Once your order has been placed, we are unable to change or cancel the order. If you would like to add additional tubers, please place another order and we will happily combine orders and refund additional shipping charges respectively at time of shipping. We ship dahlia tubers via USPS priority mail flat rate boxes which provides tracking information and insurance.

Dahlia tubers come in ALL SHAPES AND SIZES. We reserve the right to choose a box that works best for your dahlia tubers to ensure safe and secure arrival to your home/business.

U.S. shipping only. (No international orders at this time)

The following charges are applied respectively to your order for shipping and handling:

1-3 tubers approx. - $12

4-10 tubers approx. - $14

11 -20 tubers approx. - $18

21+ tuber approx. - $24